DELIVERY & RETURNS
Returns & Replacement Policy
At LOVECHROME, we want every product you receive to arrive in perfect condition.
Because of the nature of our hair care and grooming products, we're not able to accept general returns for change of mind or reasons unrelated to product condition.
That said, if your order arrives damaged or defective, we'll make it right.
If Something Arrives Damaged
If you notice any damage or a defect when your order arrives, please reach out to us within 7 days of delivery. Here's how it works:
- Contact us within 7 days of receiving your order.
- Include photos of the damage or defect so our team can take a look.
- Once we've confirmed the issue, we'll send you a replacement at no additional cost.
We're not able to process claims made after the 7-day window, so we recommend checking your order as soon as it arrives.
Questions?
If you have any questions about your order or this policy, please reach out to us at love-chrome-us@channelreply.
IMPORTANT NOTICE
We have seen an increase in counterfeit products from unofficial sites. Please use LOVECHROME's official site or authorized dealers when purchasing our products.
Beware of scam sites falsely using our name as we are not affiliated with them.
LOVECHROME combs are fragile, like ceramics, and can break if dropped. No returns are accepted after purchase unless the product arrives damaged.
Thank you for understanding.